ICT Services Desk
Acruxtek provides comprehensive ICT service desk solutions by leveraging industry best practices and domain experience. We can help improve the service desk experience via innovative mediums of communication such as social collaborations, mobile applications and networking, in addition to traditional tools such as calls, emails, web, and chat. Our IT Service Desk solution not only results in cost effective business alignment and operational efficiencies but also offers a migration strategy that ensures a robust, risk averse transition from existing business models to new ones.
We provide customized services through our ICT Service Desk portfolio for our client’s provided tools. Our flexible engagement strategies enable us to bring in technical, automation, and process improvements that yield tangible benefits.
We leverage industry best practices and domain experience to significantly lower operational costs for our clients while improving their productivity. Our L1 Service Desk (remote support with improved service responsiveness) and L2 Delivery Groups (defined service level agreements – SLAs) bring increased stability through incident reduction.