National Single Window

Acrux Technologies is a leading IT firm specializing in Customs IT and National Single Window (NSW) solutions, delivering innovative and efficient systems to streamline international trade processes. Our expertise in trade facilitation, business process analysis, and re-engineering enables us to provide tailored technical assistance to governments and private sector entities involved in import, export, and transit operations.

Expertise in National Single Window (NSW)

The National Single Window is a transformative system that enables trade and transport stakeholders to submit standardized information simultaneously through a single platform, facilitating seamless import, export, and transit operations. Our team brings unparalleled experience, having successfully contributed to NSW projects in Pakistan, Albania, Afghanistan and Egypt. This expertise equips us to provide technical assistance to economies of similar scale, ensuring efficient and scalable solutions.

Deep Domain Knowledge

Acrux Technologies possesses in-depth knowledge of Pakistan's customs and trade ecosystem, including:

• Customs Operations: Expertise in processes at customs border stations, seaports, on-dock and off-dock container terminals, airports, and inland dry ports.
• Government Agencies: Comprehensive understanding of the business processes of key ministries and their subordinate offices, including:
  • Federal Board of Revenue
  • Ministry of Commerce
  • Ministry of National Food Security & Research
  • Ministry of National Health Services, Regulations & Coordination
  • Ministry of Industries & Production
  • Ministry of Foreign Affairs
  • Ministry of Interior
  • Excise and Taxation Department
  • State Bank of Pakistan and other financial institutions
• Private Sector Stakeholders: Strong working knowledge of freight forwarders, bonded transporters, shipping agents, customs agents, banks, Karachi Port Trust, and Port Qasim Authority.

Certified Business Process Analysis (BPA) Expertise

Our BPA team members are certified by UNESCAP in Business Process Analysis for Trade Facilitation. This certification enables us to deliver high-quality documentation and analysis of trade procedures for Other Government Agencies (OGAs), ensuring streamlined and efficient processes that align with international standards.

Key Projects - Pakistan: USAID PREIA (2019–2020)

Under the USAID-funded Pakistan Regional Economic Integration Activity (PREIA) project, Acrux Technologies successfully executed Phase II of Pakistan's NSW Business Process Analysis and Re-engineering. Our deliverables included:

• Stakeholder Consultations: Engaged with Business Application Users (OGAs and traders) to gather requirements, conduct revised Business Process Mapping (BPM), and develop logical and physical specifications.
• Functional Requirements and Artefacts: Created process flow diagrams, business rules, data mapping spreadsheets, and wireframes for NSW core processes, revised OGA processes, and intermodal TIR operations.
• Cross-Functional Diagrams: Developed detailed diagrams for selected OGAs, including organograms and multi-step processes for licenses, permits, certificates, and other documents.
• Business and System Requirement Specifications (BRS & SRS): Delivered BRS and SRS for unified registration schemes, e-payments, and TIR intermodal processes in collaboration with Customs and stakeholders.
• OGA-Specific Deliverables: Developed BRS and SRS for reengineered processes of key OGAs, including:
  • Department of Plant Protection
  • Animal Quarantine Department
  • Pakistan Standards Quality Control Authority
  • Federal Seed Certification & Registration Department
  • State Bank of Pakistan