Case Study – CustomsNextGen.AI


Pakistan Customs, like most Customs organizations, has made quite remarkable strides in achieving significantly improved levels of control, effectiveness and efficiency in Customs processing. These accomplishments are largely centered on the following:

  1. Effective clerical (non-discretionary) controls
  2. Paperless processing
  3. Traceability of transactions and events
  4. Reporting and analytics to assist policy and operations
  5. Improved integration with high priority community systems (Financial Institutions, Ports, some key regulators like the central bank, etc.)

Gaps that Still Exist

However, there remain areas where more needs to be done. These are as follows:

  1. Discretionary controls (classification, valuation, examination, risk assessment, and post clearance audit)
  2. Better integration with the community systems
  3. Predictive data analytics where data is used not just to analyze the past but to shape the future
  4. Tamper proofing of data and transactions (Going a step beyond traceability)

New Technologies

The following new technologies have emerged which, in an unprecedentedly effective manner, can be employed to address the above gaps:

  1. AI/Machine Learning which enables computers to emulate or surpass human performance in specialized domains
  2. Robotic Process Automation (RPA) which allows computers to replace humans even as users of the computer system for low to moderate skill tasks (Computer becomes the computer user)
  3. Block Chain technology which allows an unprecedented level of security against data tampering
  4. Sensor and system integration frameworks which allow superior machine to machine (m2m) and system to system (s2s) integration leading to more effective user of sensors and integration within community systems


Acrux technologies, by employing its differentiating blend of Customs domain knowledge and proactively honed competence in the above cutting edge technologies, is working on world class pathfinding solutions that will propel aspiring Customs administrations to this NextGen Paradigm.

The initiative will incrementally build on the existing core framework and provide a fast track yet low risk way forward.